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Prior to the completion of the new laundry room installation, Hercules notifies the management company and building superintendent of an agreed date (usually no more than one to two days after the installation) to conduct a “Laundry Room Open House.” This Open House allows the residents of your building to meet representatives from Hercules and have any of their questions addressed. It also allows our representatives to demonstrate the use of the new washers, dryers and revaluing equipment, as well as the most efficient ways to do laundry.

After the signed contract is returned to Hercules, the installation team at Hercules begins the scheduling of the new laundry room installation, which includes mailing paint and tile samples (if applicable based on the terms of the contract) for review by the Management Company or the Board of Directors. Once the selection process is completed and shared with Hercules, we select the required painters and flooring company to complete the job.

The laundry room survey includes an assessment of the laundry room’s floor, walls, existing venting, plumbing and electric, and overall space for the installation of new machines. Measurements are also taken for all wall space and flooring. The representative will assess the existing gas lines, drains, and the location of the laundry room (basement, lobby-level, floor by floor) - and if anything needs to be planned for at the time of the installation (steps, doorways, overhead pipes).

You can request a proposal online or by calling the Hercules office. The proposal request is assigned to a Hercules Account Representative, who surveys the laundry room within the next two to three business days. We then prepare and mail a formal written sales proposal, which may be delivered and explained by the Hercules Account Representative, if you prefer.

If Hercules is asked to provide laundry services for a building with no existing laundry room, it is the responsibility of the building’s management company or Board of Directors to provide the required plumbing, electricity, and gas. Your Hercules Account Representative can assist with this process and provide the names of plumbers, electricians, and other required contractors. Depending on the size of the room and the complexity of the overall renovation, you may need to work with an architectural firm and have them file the proper plans and required forms to complete the renovation.

After we receive the signed contract, a new installation will usually take no more than 60 days. This includes the time for Hercules to coordinate the removal of the existing laundry room provider’s equipment. If the room is empty, the 60-day installation period can be significantly reduced. The “typical installation” assumes that all required electric, venting and plumbing is already in place.

While the selection of brand new equipment might be appealing, it's not always cost effective. Hercules’ remanufactured equipment is rebuilt from the ground up to completely restore it to its original factory condition and performance. This gives the best of both worlds: machines that look and run factory fresh at a significant savings. For more information please contact us.

The number of washers and dryers will depend upon the family composition of the occupants, the number of apartments to be served, the presence or absence of children and the number of laundry rooms in the building.

No. Your laundry card and the mobile app are separate payment systems with separate balances. Adding your laundry card number to the app does not link the accounts or allow you to view your card balance through the app.

Our online systems (herculescard.com, washboard, pinmate) cannot remotely reload your card. When you purchase value online, you receive a code that must be entered at the revalue kiosk in your laundry room. Follow the prompts on the machine to enter your code and add the value to your card.

You can add value to your card in two ways:

1. At the laundry room: Use the revalue machine to add cash or credit card payments directly to your card
2. Online: Purchase a value code through the website, then enter this code at the revalue machine to add funds to your card

The app (CyclePay/CVA) and laundry card are separate accounts. Adding your card number to the app does not sync balances. Check card balances at the machine.

Machine pricing is determined by the agreement between your building management and Hercules. If you have questions about pricing, please speak with your building Superintendent or Management office.

Unfortunately, we cannot retrieve or transfer money from lost cards. Laundry cards function like cash, so please keep your card in a safe place. We recommend registering your card in our records (where available) to help with identification if found.

When you purchase a laundry card from the card dispenser, the amount you pay ($5-$10) is for the card itself, not value loaded onto the card. After purchasing your new card, you'll need to add value to it separately at the revalue machine.

If you're comfortable doing so and it's safe:
1. Unplug the machine
2. Allow it to sit unplugged for 15-30 minutes
3. The machine should reset and the door will release

Important Safety Note: Only attempt this if it's safe to do so. It's not your responsibility to repair our machines. When in doubt, contact customer support.

Dryers aren’t drying properly.

Ensure clothes are spun-dried first. Overloading or wet clothes reduce dryer efficiency.

Tips for best washing and drying results:
● Do not overload machines
● Leave washer doors open after use to prevent mildew
● Check and clean the rubber gasket (door seal) after use
● Remember that dryers cannot effectively dry soaking wet clothes
● Sort laundry appropriately for best results
● Clean the lint filter before each use.
● Always leave washer doors open after use to prevent mold and odors

If your clothes are excessively wet after the wash cycle:
1. DO NOT put them in the dryer as this can damage the dryer and your clothes
2. Transfer them to another working washer for another spin cycle
3. Immediately call Customer Support to report the issue and request a refund

Pricing is set by your building’s contract with Hercules. Contact building management for details.

Hercules is responsible for servicing and maintaining the mechanical function of the machines, not for cleaning them. Regular cleaning is typically handled by building maintenance staff.

Service typically takes 24-72 hours. Our technicians travel to multiple locations each day and must service all machines at each site. We'll send email updates when service technicians are dispatched to your location.

1. Visit Request Service in Hercules Contact Support
2. Enter your building information
3. Provide the machine number(s) - this is crucial for prompt service
4. Describe the issue in detail

To report a broken machine:
1. Call Customer Support: 1-800-526-5760 (Mon–Fri, 7 AM–6 PM EST)
a. Or go to Request Service and fill out information
2. Note the machine number (very important!)
3. Provide your building address, laundry room location, and the specific machine number(s)

Yes, most app-related issues can be resolved remotely by our support team. Contact customer support with details about the problem you're experiencing.

If your laundry room lacks connectivity:
1. Open the app while in your apartment where you have WiFi
2. Set up your payment information
3. Place your phone in airplane mode
4. Go to the laundry room and complete your transaction

For CyclePay app:
1. Open the app
2. Go to "Change Location"
3. Follow the prompts to update your laundry room

For CVA app:
1. Open the app
2. Go to "Laundry Room"
3. Scan the QR code on a machine or type in the room code

The RPMs vary by the exact model number of the washer, but generally, for a top load washer it’s 600 RPM and for a High-Efficiency washer, it’s 800-1,000 RPM.

Water usage varies by washer. However, the new Maytag Front-Load washers use approximately 13 gallons of water, and the Maytag Top-Load washers use approximately 35 gallons of water.

According to the Soap and Detergent Association (SDA), using regular detergent may prevent some soils from completely rinsing out of the HE washing machines. SDA recommends avoiding problems by using an HE detergent and by running a regular maintenance cycle, which means running a full wash cycle without any laundry in the machine. Check the manufacturer's instructions and recommendations for specific details.

HE washers can use as little as 20% to 50% of the energy used by traditional agitator washers because there is less water to heat (from 20% to 66% less), according to the Soap and Detergent Association (SDA).

This is the key element in determining income potential in any given building or location. If a resident uses the equipment one time per week with one white clothing load and one dark clothing load using two typical top-loading washers and two matching dryers in the process, they do two loads per week or approximately eight and one-half loads per month.

A building with young families with children will do substantially more loads per month than a building with "empty nesters" or seniors.

Although "up-front money" or "bonus money" might sound like a windfall, neither is what it seems. Both are discounted money paid at the beginning of the agreement that otherwise would be paid over the life of the agreement. Thus, the larger the "bonus" payment, the smaller the rental or share of the collections paid throughout the term of the agreement.

If your rental income depends on percentage of the money collected, you will either have to trust Hercules figures as fair and accurate, or oversee the collections made by Hercules collection personnel. If you have a Smart Card system installed, accountability is automatically built into the electronics and accurate reports can be easily rendered. In addition, utilizing a hand-held control unit, Maytag computerized washer and dryer models offer advanced two-way data communication. This state-of-the-art system provides complete accountability throughout an entire laundry operation.

How much rent Hercules will pay is often dependent on the vend rates of your laundry equipment. Don't assume, however, that increasing the vend rates will automatically translate into an increase in laundry room income. If there is a laundromat close to the building, or if you do not police the use of private machines in the apartments, you have every reason to maintain moderate pricing. Usually as the vend rates increase, demand falls.

The majority of agreements entered into today are between five and 10 years, with the average being seven. The longer the agreement, the more generous the terms of the contract will be.